You Won't Believe It !!! AT&T You SUCK!!!

This photo is used only for blog purposes. It was the truck that came to fix my neighbors fiber last week after "I called my friend for a favor to get my internet hooked back up and repaired". The neighbor was born and raised here, knows many people.

This post will be short. This is an email I received at 1:04pm today from AT&T Maintenance Request center and is just UNBELIEVABLE. This was their reply to my email on January 21 when I let them know they may have closed the work order as complete but the work was never done.

Hi Mr. Floyd, 

We apologize for any inconvenience this may have caused you. We basically just do validation of the issue and escalating them to the right department. Since we have verified in our system that this ticket is already completed by the technician.  What we could recommend is for you to contact Care at 1800-288-2020 regarding this one. 

Thank you,

AT&T Maintenance Request Center

 "We basically just do validation of the issue and escalating them to the right department"

Then they tell me to call that number ... what happened to their stupid "escalating to the right department"??? Why do I have to call if they have escalated it to the RIGHT Department???

That 800 number they recommended I call is the same number I called when they assigned the work order in question. That number assigns work orders. I have called that number and received FOUR different worker order on the different times I have called since May 26. 

Luckily the last time I called that 800 number the other day, like my last post said, the man on the phone said there was no reason to issue a new work order again, just write these two phone numbers down that I give you for your local repair center supervisor. Which I did.

But that clock is ticking and something tells me Scott Johnson isn't going to get anything done either no matter how long or recent he has been on that job. Was he just promoted? Don't know.

Do me a favor and spread this post out far and wide ... share it everywhere.

July 17 .... January 23 --- Work never completed --- Lied to numerous times. 

My reply to their email was not approved for blog content. Too much cussing but I did tell them I rated AT&T right up there on my list with Verizon and that I would never return to use their services EVER!!!

Pissed off in "the tropics" of Southern Indiana. 

At&T Saga Continues

The AT&T saga started May 26th. I know that because it became so bad back in June trying to get repairs completed that I started a spreadsheet to track my calls, the work orders issued and what was or was not done by AT&T, BOi, Astound, and CenterPoint Energy.

Cletus Was Missing For An Hour

Yesterday around 12:15pm, and 11° outside, I had the fear unlike any other I have experienced hit me. It was my fault that Cletus had escaped. I will have to explain the latest AT&T story later but it was because of that story I was going outside in freezing weather so I could move their box with the spliced wires out from the fallen tree branches and tree on the berm. The fallen tree on the berm was from the ice/snow storm a couple of weeks ago.

I thought I had all the clothes I needed to stay warm in 11° weather with a chill factor around 0°. But I didn't and that led to the problem for my mistake. 

Garage door is open. I walked back inside to get my ski gloves to replace the ones I was wearing due to my hands freezing within minutes.

As I walked into the mudroom from the garage, I closed the door behind me, evidently it did not close all the way for whatever reason. I am on the other side of the house, getting those gloves from a closet and notice the electrical power cord is pulled out of my router and is laying on the floor.

Watson likes to sleep under my desk sometimes so the wire must have gotten tangled in his foot and was pulled out when he got up from under the desk. Like any hound or dog, if he felt any resistance or that cord on his foot ... he would have ran to break free, thus pulling out the electrical cord. 

I plug the cord back in the router, grab my gloves and head back outside the way I came, through the kitchen. Just as I get to the middle of the kitchen I see a wide open door in the mudroom that leads to the garage and one of the garage doors are open. Instant panic and adrenaline overwhelmed me. 

It's COLD !!!!

I said in my last post that I would take a photo of this area of the yard after the night and day of rain that was in the forecast this past weekend, before dropping to single digit temperatures for our highs. So there it is ... higher ground, snow was gone and hard as a rock. It was 7° when I took this photo on Monday morning with a "feels like" -11. That was yesterday morning, not today.

So I am sitting here the morning to start this post around 8:40am CT, with a hot cup of coffee, 5° outside and a "feels like" -5°. This is the last day of single temps before it slightly warms up tomorrow with a high of 15° and moves back up to our normal winter averages of 30/40s ... it will feel like a heat wave.

Rain Before Single Digit Weather ???

It has gradually warmed up this week and it is forecasted to rain tonight after midnight. Then almost a 100% chance of rain on Saturday. Does that mean all the snow that is covering everybody's yards will disappear? Then to top that off, the paper this morning was warning everybody of "dangerously cold" weather that will start when I get up on Sunday with windchill's below 0°. That's a drastic movement in weather after a day of rain. Sounds like fun but those kind of changes in weather are typical of Indiana weather.

Snow & Ice Removal

Two things I wanted to get done on Saturday morning was shoveling the snow off the ice on the front porch, sidewalk and driveway. I would let the sun do its own work on what was left on the driveway because as you can see, I had no trouble before cleaning it getting in and out with my car. The snow was wet and heavy. The other day the snow I shoveled on the porch and sidewalk was light as powder.

The Snow Never Stopped

When I left you Friday morning it was still snowing but only later did it turn into larger flakes and and a heavier fall. It looked like were were going to get the amount of snow predicted for today. It was supposed to stop around 5pm-7pm.